Frequently Asked Questions (FAQs)


What is MatchEbony
I forgot my password, what do I do?
Searching returns no results!
How do I change or update my profile?
How do I delete email messages from my Inbox or Sent folder?
What is the MatchEbony Photo Policy?
 

Q: What is MatchEbony
A: MatchEbony.com , is the premier black online dating site that helps single black men and women meet other black singles looking to make a true connection. Unlike other dating sites that simply list statistics, our profiles ditch the "500 questions" and let you connect freely with other black singles. Create your personal profile, upload unlimited photos of yourself, email other members or chat instantly with other black single men and women

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Q: I forgot my password, what do I do?
A: Click “FORGOT PASSWORD” link from the login screen. You can enter your user name OR the email address you registered with, then click “SUBMIT” button to send yourself an email containing a link to reset your password. After following the link in that email, you will receive another email which contains your new password.

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Q: Searching returns no results!
A: We have hundreds of singles on MatchEbony.com with new members joining every day. To see more of these singles , try expanding your age range or leave the age range or city blank to see ALL singles currently on MatchEbony.com.

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Q: How do I change or update my profile?
A: Simply select "MY PROFILE" from the menu bar at the top right side of each page.

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Q: How do I delete email messages from my Inbox or Sent folder?
A: To delete email messages, login to your account, then select "MAIL" found at the top of each page. Then click on the “INBOX” or “SENT” folder links and check the box next to each message you want to delete. Finally, click the "DELETE SELECTED" link at the bottom right of the message list.

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Q: What is the MatchEbony Photo Policy?
A: If you choose to upload photos, you must have one Primary Photo, and then you can optionally have several Secondary Photos. Please follow the basic rules outlined below when uploading photos.

- First photo must be a "headshot." 
If you are going to upload photos of yourself, at least one must be a "Primary Photo" (A Photo of you only) that can be used for your primary profile photo.  If you do not want to upload a photo showing your face, then please don't upload any photos, this way you respect those who choose to exclude profiles without a photo from their Match results.

- Only of you, no group photos. 
Your primary photo must be of you, and ONLY you.  No one else should be in the photo with you (friends, babies, children, pets, etc.).


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